A & A Marketing LLP is happy and grateful to receive your patronage for Takato Dry Cleaners. Dry-cleaning and Laundry is an effort to remove soil and stains from your garments and linen while ensuring no damage occurs due to shrinkage, loss of colour, rips and tears or other.

However, in rare circumstances despite our best efforts and care, it is possible that either your garment may not come out completely free of soil or stain or worse the garment may suffer damage. So in all humility, let us state that while we will take every possible care and have the best of intentions:

1. We will not be responsible for fastness or colour and shrinkage and cannot guarantee 100% stain removal.
2. We will not be held responsible for breakage of buttons, hooks, beads, trimmings during the course of normal processing.
3. While we will always try to deliver the garments on the date and time commit to win your trust and confidence, we cannot be held responsible for delay, loss or damage arising from unforeseen circumstances and customers will not be entitled for compensation and reduction in charges.
4. The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customers laundry bags: (i) non-washable items (ii) items not meant for laundry or dry-cleaning. The customer is responsible for any and all damage caused by any items left in the customers clothing or laundry bag that cause damage to the clothing of any other customer, cleaning machines or any other property of Takato Dry Cleaners or its customers.
5. In cases of damage to garment due to negligence on our part, the customers’ right will be an amount as agreed mutually but in no circumstances will greater than 10 times the service charges for cleaning of the garment. If customers would like for us to process high value garments; they are requested to declare upfront the value of the garment and pay cleaning charges of 10% of this upfront value as cleaning charges. Should for any reason damage occurs to the garment due to negligence, we will compensate the customer with the declared upfront value of the garment. For all compensations of claims or damages, Government taxes shall be excluded.
6. In all circumstances Takato Dry Cleaners exclusively reserves the right to refuse to clean / process any garment.
7. The customer must pay agreed upon charges prior to service. Takato Dry Cleaners will not provide a refund for any underutilization of services. All service charges are subject to change without prior notice. Charges for exclusive / high-end garments with special frills, trims, buttons, ribbons, laces etcetera can be higher than regular prices and will be estimated by Takato Dry Cleaners and communicated to the customer.
8. In case of any disputes or challenges needing legal recourse, the jurisdiction of Mumbai Courts and only Courts of Mumbai will apply.
9. Takato Dry Cleaners is a registered Brand of A & A Marketing LLP.
10. No agent or employee can alter or change the Standard Service Terms.